Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery fees vary depending on your location and the total weight of your order.
The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

We accept major credit and debit cards, including Visa and MasterCard.
All payments are securely processed to ensure safe and reliable transactions.

Delivery times vary depending on your location and the selected shipping method.
Orders are usually dispatched within 1–3 business days after payment confirmation.
Estimated delivery time will be provided at checkout.

Shopping in our Online Shop is completely secure.
We use advanced SSL encryption technology to protect all personal and payment information.
Your data is strictly confidential and will never be shared with third parties without your consent.

After you place your order, you will receive an order confirmation email.
Once payment is verified, your order will be processed and prepared for shipment.
When your order is dispatched, a shipping confirmation with tracking details will be sent to you.

Yes. Once your order is completed, an order confirmation and invoice will be sent to your email.
You can also download or print your invoice from your account order history (if you created an account during checkout).

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